Terms & Conditions

Here at FG Online Ltd/TA Floor Giants, we have made every effort possible to ensure that the information and content of this website is accurate and up to date. We cannot be held liable for any errors, omissions or changes in price. All products are subject to availability. All images on the website are for illustration purposes only and are intended to give a general guide of how the product may look and are not always an exact match. The actual product may differ slightly once installed depending on a variety of factors such as lighting. All products are usually delivered in rolls or pallets, unless stated otherwise. Standard delivery time is 2-5 Working days. If no one is available to accept the delivery, the goods will be returned to the carrier's local depot to await your contact. You may incur a re-delivery charge. Customers are responsible for informing us of any access restrictions that may affect delivery. If “Delivery Access Restrictions” is not selected at the checkout, and our vehicle cannot safely reach the property due to access limitations (including but not limited to narrow lanes, low bridges, weight limits, or gated access), we reserve the right to apply additional charges for redelivery or the use of alternative delivery methods. We will endeavor to contact you to arrange a suitable day for the delivery if your chosen day is not available, we may also contact you to confirm your chosen date and time if selected in our checkout. All prices are inclusive of VAT unless otherwise stated.