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Frequently Asked Questions

General FAQs

  • Who are Floor Giants?

    Floor Giants were founded in 2017, but have accumulated over 10 years of experience in the flooring industry. Floor Giants has developed into an established nationwide flooring company, dedicated to supplying our customers with cost-efficient and high-quality flooring, with unrivalled customer service and satisfaction.

  • What do Floor Giants supply?

    Floor Giants can supply anything and everything flooring. We cover:

    • Laminate
    • SPC
    • Solid Wood Flooring
    • Engineered Wood Flooring
    • LVT
    • Carpets
    • Artificial Grass

    We also provide accessories, covering:

    • Fittings kits
    • Door bars
    • Underlay
    • Pipe roses
    • Glue
    • Colour sealant
    • Beading
    • Cleaning spray
    • Skirting
    • Screed
    • Floor protectors
    • Mops
  • Do Floor Giants provide a fitting or installation service?

    Floor Giants have an entire network of both employed and preferred fitters, who live by the same values as we do – customer service and satisfaction at the forefront of everything we do.

  • How do I work out the size of my room?

    Working out the size of your room helps you determine the price of your flooring.If your room is a perfect square or rectangle, it’s pretty easy. You simply measure one of the walls, and then the joining wall connected to it. You then take both measurements and multiply one measurement by the other.If your room is in an “L” shape you will repeat the process for both “areas”. You separate the areas into perfect squares/rectangles. You would then measure one of the areas, and multiply the measurements for the first area, then repeat the process for the second area. Then take both multiplications and add them together to get the total surface area of the room.If your room is more complicated with multiple rectangles/squares, then just repeat the above process, but consider the extra rectangles/squares and add them all together.We recommend adding an extra 5% allocation of flooring for wastage.

  • How can I get my flooring delivered?

    With orders over £300, delivery is a free option. Orders under £300 have a charge of £60. All stock is distributed from the Floor Giants main warehouse, located in Derby, the heart of the UK. We aim to get your flooring to you within 3-5 business working days.

  • What is Floor Giants' returns policy?

    As standard, we offer a 30-day exchange policy on our flooring, as permitted by law, except in the instance of special order or clearance items. A valid receipt must be shown, the product must be unopened in its original packaging and without damage, and the request must be made within 28 days of purchase or delivery (whichever happened last).Subject to the above conditions being satisfied, we will refund up to 10% of the total number of in-store stocked products purchased in a single transaction. We do not offer a refund for customers who change their minds, but we do offer an exchange or a credit note instead. We are unable to process a refund or exchange on products that have been specially ordered for you.

Laminate FAQs

  • What is Laminate Flooring?

    If you’re looking to achieve the texture and appearance of wood or stone flooring, but you need a practical flooring solution, then laminate flooring is the answer to your flooring predicament. Laminate flooring has a plethora of benefits, such as easy installation, tough & durable qualities, easy to look after & clean, and great value for money. Laminate flooring is commonly identified as the perfect all-rounder flooring solution, which is suitable for most rooms.

SPC FAQs

  • What is SPC Flooring?

    SPC flooring is a flooring technology that combines the appearance of wood with the strength of stone. Also known as Stone Plastic Composite, limestone is mixed with stabilisers to provide stability and durability.

LVT FAQs

  • What is LVT Flooring?

    LVT stands for Luxury Vinyl Tile and is a multi-layered flooring solution that is 100% waterproof, with a wood or stone finish. Laden with limestone or PVC, LVT’s solid core is perfect for any room.